There is no doubt about chatbots’ usefulness today. They allow you to Improve customer service and automate various management processes in your company. For this reason, we want to show you the best chatbot platforms for your business.
As a company, you should always prioritize improving your customer service. Offering the user or buyer a modern, agile experience that shows your interest in them will bear fruit in the medium and long term.
The best chatbot platforms
A good chatbot platform can simulate a chat conversation with potential customers and resolve any concerns they may have with the product or service. Also, depending on your settings, you can get the customer’s contact details for a potential sale.
These programs perform their function automatically. For this reason, they are known as “bots” or “chat robots”. We made a list of the best chatbot platforms. Let’s see which is the best.
Free Chatbot Builder Software
Free Chatbot Builder Software it’s from HubSpot and it’s capable of delivering very seamless personalized conversations to your customers. In these conversations, you can offer solutions to common problems, answer frequently asked questions, or help the user navigate your website.
The best thing about this platform is that you can create your chatbot according to your company’s needs and requirements. You don’t need a lot of technical knowledge, plus HubSpot has excellent technical support. This chatbot is available in several languages, including English and Spanish.
AgentBot
AgentBot from Aivo is based on conversational artificial intelligence, creating a consistent experience on any platform where you offer your products. You will enjoy the same customer service automatically.
This platform keeps statistics on user satisfaction, conversions, survey management, and identification of the average buyers’ behavior. Using all this data and fine-tuning the service, you will notice a great advance in obtaining new clients. AgentBot is available in English and Spanish.
SAP Conversational AI
This chatbot platform is one of the most powerful on the market. SAP Conversational AI offers a natural conversation to the user in any language without the need for additional translations.
Its artificial intelligence is one of the most advanced and continues to learn. It also has a panel where you can see and control some data collected from this interaction, to make adjustments that help the AI to do its job better.
The chatbot can work in both English and Spanish, depending on the user’s language, although the platform and the control panel are only available in English.
Chatfuel
One of the best chatbot platforms with a strong presence in this market is Chatfuel. With this platform, configuring and automating your chat system is quite easy and can be done by anyone with no coding required.
In addition, it offers a free trial where you can see how artificial intelligence works and if it is suitable for your business. Its prices are quite attractive, and it offers you statistics so that you can compare before and after the implementation of the platform. As far, as Chatfuel only has the English language, although they are already working to offer others.
Amelia
Another great chatbot platform is Amelia, considered one of the most powerful artificial bits of intelligence today. Amelia assists users and prepares responses in a personalized way, without the need to include human activity, which is amazing.
In addition to customer service, Amelia can automate many management and administration processes, making everything much faster and more efficient. Amelia is available in multiple languages, including English and Spanish.
AI Chatbots Acquire
Acquire offers several communication solutions for your clients and users, highlighting its live chat and its AI Chatbots. This software is a conversational chatbot that can achieve human communication with your users and potential customers.
It works by answering frequently asked questions and taking data to solve slightly more complex questions. AI Chatbots is simply great. In addition, it offers a series of improvement statistics with which you can adjust the service according to what you can identify. AI Chatbots Acquire is only available in English. That is why this is one of the best chatbot platforms.
Watson Assistant
Another powerful AI software is Watson Assistant brought to you by IBM. It is a conversational chatbot you can implement in different communication channels, be they platforms, websites, or devices, among others.
This conversational chatbot can solve simple questions and common queries and guides. Users significantly save time through the platform. If the chat doesn’t have a suitable response, you can automatically direct the customer to a human advisor. The attention is personalized. You can perform your function in several languages including Spanish and English.
Nuance
Nuance is focused more on business than commercial. Its chatbot with AI technology is advanced enough to help automate almost any management and administration service, including customer service.
Nuance has contributed to large companies in different sectors over the years, having a large database that it uses to feed its Artificial Intelligence. This means that the chatbot can adapt to different sectors without a loss of efficiency. Nuance is available in English and Spanish. Plus, it offers excellent technical support.
Use a chatbot to improve customer services
The best chatbot platforms are here to stay. It is envisaged that its use will grow exponentially as artificial intelligence is perfected and can offer a better customer experience.
Companies that want to stay ahead should use these platforms and improve the services they offer to the user. Fortunately, this list can help you select the most convenient one for your business.
